Case Study: Hiscox achieves retail IT transformation and faster time-to-market with Sapiens IDIT

Inside Hiscox's Selection of Sapiens For Retail Insurance IT Transformation

Hiscox, the international specialist insurer, faced a major capability gap in its retail business: legacy policy administration, claims and billing systems were preventing a digital customer experience, faster product speed‑to‑market and rapid system changes. Under Group IT director Stéphane Flaquet, Hiscox selected Sapiens and its IDIT packaged system to replace aging applications and align IT investment with business goals.

Sapiens IDIT—covering underwriting, policy administration, claims management and billing—was implemented for its high configurability and ability to let technology‑savvy business users rapidly set up or modify products without heavy developer involvement. The program is mid‑implementation (partial delivery in mid‑December, initial release early in the new year and full go‑live planned for August 2014), and Sapiens’ solution is expected to close the capability gap, accelerate change, improve speed‑to‑market and enable roll‑out across Continental Europe and the U.S.

Hiscox

Stephane Flaquet

Group IT Director