Case Study: State Employees Credit Union achieves instant point-of-sale life insurance decisions with Sapiens

A new life insurance company embraces new technology to offer members point-of-sale decisions with Sapiens’ sales illustrations, electronic applications, and automated underwriting

State Employees Credit Union (SECU), a not-for-profit cooperative serving over 1.9 million North Carolina members, launched SECU Life to offer faster, point-of-sale life insurance decisions and simplify the agent and member experience. Facing manual processing and lengthy underwriting timelines, SECU selected Sapiens and its IllustrationPro, ApplicationPro (app-e) and UnderwritingPro systems to enable real-time sales illustrations, electronic applications and automated underwriting.

Sapiens implemented an end-to-end solution that integrated app-e with UnderwritingPro and IllustrationPro, moving underwriting and sales into production within 10 months. The result: agents can complete applications and receive underwriting decisions in under 15 minutes (sometimes as fast as 5 minutes), enabling quote-to-policy in one visit, straight-through processing, and automated connectivity to evidence sources (MIB, Rx histories, MVR), significantly improving speed and member satisfaction.

State Employees Credit Union

Stacey Waddell

Chief Operating Officer