Case Study: Global Bank improves productivity and employee wellbeing with SapienceIQ

Global Bank boosts productivity 5% with Sapience Analytics

Global Bank, a financial services institution with over 65,000 employees, faced a lack of visibility into daily work effort and manual processes that consumed valuable time. Some teams were also working excessive hours, which risked employee burnout. To manage capacity without increasing headcount, the bank turned to Sapience Analytics and deployed its SapienceIQ solution.

By implementing Sapience Analytics, the bank achieved a 5% productivity increase and a 2-hour reduction in excessive daily work time. The solution uncovered inefficient manual tasks and underutilized software, leading to cost savings. Data revealing long work hours in Asia prompted new wellbeing policies, improving employee welfare. Sapience Analytics provided the data-driven tools necessary for sustained operational improvements.