Case Study: Starbucks Australia doubles recruitment capacity with Sapia.ai

Starbucks Australia - Customer Case Study

Starbucks Australia faced a significant hiring challenge due to its rapid growth plan of opening a new store each month, which required 30+ new hires monthly. Their lean recruitment team was overwhelmed by manual resume screening, leading to a slow process and a candidate experience that didn't reflect their brand. They partnered with Sapia.ai to find a smarter automation solution.

Sapia.ai implemented its AI Smart Interviewer, which screened candidates through text-based interviews and provided personalized feedback. The solution delivered automated shortlists with soft skill profiles to hiring managers. This allowed Starbucks Australia to double its recruitment volume while saving 160 hours per month on screening. The process also improved candidate satisfaction, with 82% being more likely to recommend Starbucks products.

Starbucks Australia

Paulina Mroz

Talent Acquisition Lead