Case Study: London Gatwick cuts hiring time by 3 weeks with Sapia.ai

London Gatwick cuts hiring time by 3 weeks with Sapia.ai

London Gatwick, one of Europe's busiest airports, faced a critical challenge in recruiting 500 security personnel to support the post-pandemic travel rebound. Their previous hiring process, which relied on a leaked situational judgement test and in-person group interviews, was ineffective and created a logistical nightmare, pulling managers away from their core duties. To address this, they turned to Sapia.ai and implemented its AI-powered Smart Interviewer.

By using Sapia.ai's Chat Interview to screen candidates, London Gatwick drastically improved their hiring outcomes. The solution delivered a 3-week reduction in time-to-offer, a 33% improvement in quality of hire, and a 142% increase in yield. The process also provided a superior candidate experience, with 91% positive feedback, and allowed Sapia.ai to seamlessly integrate with the airport's existing applicant tracking system.

London Gatwick