Case Study: Dee Set improves retention and candidate experience with Sapia.ai

Improved employee retention and an industry award for candidate experienc

Dee Set, a large UK retail merchandiser with a team of 3,000, was struggling with a high employee churn rate exacerbated by a scarce labor market. Their manual hiring process was slow, leading to a lackluster candidate experience and significant difficulties in backfilling roles. To address these challenges, Dee Set partnered with Sapia.ai to find a more efficient and inclusive solution.

Sapia.ai implemented its AI chat interview tool, which allowed candidates to complete a simple, mobile-friendly assessment on their own time. The solution provided hiring managers with a fully automated process for interviewing and shortlisting. As a result, employees hired through Sapia.ai stayed longer, saving Dee Set over £300,000 annually. The company also cut its time to hire and time to shortlist by 50%, saved 730 hours per month in screening, and won an industry award for candidate experience.

Dee Set

Antony Lee

People & Retail Director