Case Study: Wolt achieves faster, fairer hiring across 23 countries with Sapia.ai

How Wolt redefined volume hiring and candidate satisfaction

Wolt, a Helsinki-based technology company known for its delivery platform, faced the challenge of rapidly hiring thousands of employees across 23 different countries to support its aggressive expansion plans. The company needed a scalable and cost-effective solution that would also deliver an outstanding and fair candidate experience in every market. Sapia.ai provided its solution through its Smart Interviewer, an AI-powered chat interview platform.

By implementing Sapia.ai's Smart Interviewer, Wolt was able to conduct fully branded, text-based interviews that analyzed candidates instantly. The solution delivered exceptional results, including hiring over 200 people and saving more than 850 recruitment hours within the first three months. The candidate experience was a huge success, achieving an 8.8/10 happiness score and a 94% completion rate, while the candidate Net Promoter Score (NPS) from rejected applicants jumped by an impressive 44 points.

Wolt