Case Study: Tennis Australia achieves faster, more inclusive hiring with Sapia.ai

How Tennis Australia uses Sapia.ai to drive efficient hiring

Tennis Australia, the national governing body for tennis, faced the challenge of manually processing thousands of resumes for up to 4,000 seasonal roles for the Australian Open, a process that consumed approximately 7,000 hours. They sought to drastically improve hiring efficiency while also advancing their core goals of diversity and inclusion. To address this, they implemented the Sapia.ai platform, utilizing its Smart Interviewer chat product.

Using Sapia's chat-based interview process, every candidate was given a fair and efficient first-round assessment, which automatically generated a shortlist of quality candidates aligned with the organization's values. The solution saved significant time, received an outstanding 8.8/10 candidate happiness score, and successfully boosted the diversity of the hired workforce. Sapia helped ensure the new talent injected into their team was more representative of the community and open to fresh perspectives.

Tennis Australia

Craig Tiley

Chief Executive Officer