Case Study: Qantas achieves bias-free hiring and a better applicant experience with Sapia.ai

How Qantas delivers a first-class candidate experience

The iconic Australian airline Qantas faced significant challenges in managing a high volume of job applications while upholding its commitment to a bias-free and dignified applicant experience. Their previous methods, including video interviews and CV screening, were inefficient, risked discrimination, and provided a poor candidate experience. To address this, Qantas partnered with Sapia.ai to implement its AI-powered text chat interview platform.

Sapia.ai's solution delivered a conversational, mobile-friendly text interview that removed visual bias and allowed candidates to represent themselves in their own words. The results were transformative: a 93% interview completion rate, an 80% offer rate that was 2.5 times higher than traditional methods, and 98% of candidates finding the feedback helpful. For Qantas, Sapia.ai enabled a more diverse, efficient, and higher-quality hiring process that lived up to the company's values.

Qantas

Michael Eizenberg

Head of Talent, Digital & Analytics