Case Study: Berry Street achieves faster, more human carer hiring with Sapia.ai

How Berry Street hires the right healthcare staff at volume

Berry Street, a not-for-profit organization, faced a significant challenge in recruiting carers and social workers for child protection roles. They needed to find candidates with specific human skills like empathy and resilience, a non-negotiable requirement for the position, but their limited funding and stretched resources made this difficult. To solve this, they turned to vendor Sapia.ai and implemented its Chat Interview solution.

Sapia.ai’s solution used its Smart Interviewer to analyze written responses and identify key soft skills like compassion and self-awareness. This process resulted in a 95.4% interview completion rate and significantly reduced hiring time from 22 days to just 7. For Berry Street, this meant hiring a higher quality of candidate efficiently and without bias in the initial screening, all while providing an excellent candidate experience.

Berry Street