Case Study: Lynx Air achieves efficient, bias-free hiring with Sapia.ai

An interview experience airline candidates rave about

Lynx Air, a Canadian ultra-low-cost carrier, faced the immense challenge of launching a new airline with limited resources. With only one recruiter to screen thousands of applicants for hundreds of pilot and cabin crew roles, they needed a highly efficient and equitable hiring process to support their growth while maintaining tight financial margins. They turned to the vendor Sapia.ai and its AI-powered chat interview solution to address these needs.

Sapia.ai implemented a text-based chat interview that allowed candidates to complete applications on their own time from a mobile device. This solution enabled a single hiring manager to efficiently manage all applications, with the AI analyzing responses for key soft skills to identify the best candidates. The results were significant, including a 91% interview completion rate, a 9.3/10 candidate satisfaction score, and zero bias in screening. Sapia.ai helped Lynx Air hire over 500 employees and plan for 300 more without adding any recruitment staff, while also achieving a 65% reduction in early turnover for high-scoring hires.

Lynx Air

Robb Hart

Manager, Talent Acquisition