Case Study: Zen Restaurant boosts profitability and customer engagement with Sapaad

Zen Restaurant - Customer Case Study

Zen Restaurant, founded by Nicky Ramchandani in Dubai’s Business Bay, is an authentic Thai and Chinese eatery known for ingredients flown in from Thailand and Hong Kong. Faced with inconsistent imported produce and the challenge of adopting affordable technology for business intelligence, Zen Restaurant turned to Sapaad’s monthly subscription restaurant management solution to get real-time sales data and operational insights.

Sapaad gave Zen Restaurant instant access to critical sales information and delivery-area trends, enabling more informed decisions: the team removed 20 low-profit menu items, targeted marketing more effectively, and reduced their monthly marketing spend. Sapaad also helped Zen manage a customer database of over 10,000 for personalized engagement, addressing key startup challenges and improving overall operational efficiency.

Zen Restaurant

Nicky Ramchandani

Owner