Case Study: Dhanturi Group of Hotels achieves rapid staff onboarding and effortless operations with Sapaad

Dhanturi Group of Hotels - Customer Case Study

Dhanturi Group of Hotels, operator of Swagath — a popular fine-dining Indian restaurant in Dubai — needed a POS that frontline staff could learn quickly and use reliably across a busy service environment (300+ covers and four banquet halls). Traditional point-of-sale systems required exclusive training and had complex interfaces, so Dhanturi sought a more usable solution from Sapaad that would reduce training overhead and speed up staff adoption.

Sapaad delivered a user-centered POS designed and tested with real cashiers, waiters and drivers, emphasizing simplicity and discoverability. The result: Dhanturi’s team were comfortable with Sapaad in less than a day and fully proficient by the second day, with managers reporting “no training courses required,” faster operations across multiple halls and dozens of waiters, and a clear reduction in onboarding time thanks to Sapaad’s intuitive design.

Dhanturi Group of Hotels

Murthy

Dhanturi Group of Hotels