Case Study: Yanmar achieves greater customer satisfaction and productivity with SAP S/4HANA Cloud, public edition

YANMAR Marine Automating Sales and Production Processes to Improve Customer Satisfaction

Yanmar Marine International, part of Yanmar, needed to replace disjointed manual back-office work for orders, inventory, and production planning with a more standardized, cloud-based approach. The company turned to SAP S/4HANA Cloud, public edition and SAP Business Technology Platform to improve visibility, streamline operations, and strengthen customer satisfaction across its global branches.

SAP implemented the new ERP with support from Quinso and SAP Activate, enabling centralized, real-time data and automated workflows. As a result, Yanmar saved 40% of business process time, increased working capital by 25% through better stock visibility, and boosted productivity 5x, freeing up two FTEs in the back office.

Yanmar

Floris Lettinga

Senior VP Sales