Case Study: Hagleitner Hygiene International achieves hygiene-as-a-service growth with SAP IoT and cloud solutions

Using the Internet of Things and the Cloud to Disrupt the Hygiene Business

Hagleitner Hygiene International GmbH, an Austrian provider of hygiene solutions, faced the challenge of moving beyond a commodity product-based business model in a highly competitive market. They partnered with vendor SAP to leverage IoT, cloud, and analytics technology to develop a new service offering that would deliver greater value to its customers and help them comply with strict health regulations.

The solution SAP implemented was the senseMANAGEMENT system, built using SAP Cloud Platform, SAP HANA, SAP SQL Anywhere, and SAP Analytics Cloud. This IoT platform enabled real-time monitoring of hygiene dispensers, providing customers with data to optimize maintenance and ordering. The results for Hagleitner included a new recurring revenue stream, an 80% reduction in customer maintenance time, and a successful transition to a service-based business model that opened up new market opportunities.

Hagleitner Hygiene International GmbH

Manuel Huick

Project Manager