Case Study: Transport for NSW achieves a simpler, more compliant procurement experience with SAP Ariba Guided Buying

Transforming Procurement at TfNSW with SAP Ariba Guided Buying

Transport for NSW (TfNSW), a large New South Wales government transport organization, needed to improve a procurement buying experience that users found disjointed, inefficient, and hard to navigate across its SAP-based environment. The company also faced growing pressure around procurement compliance, sustainability, and the end of support for SAP SRM, making a modernized buying process a strategic priority.

SAP implemented SAP Ariba Guided Buying, integrated with SAP S/4HANA, to create a single, guided front door for procurement and streamline requisition-to-order processing. The result was a simpler, more compliant buying experience with measurable impact: 70% of non-critical low-risk items purchased through automated processes, 25% of transactions handled through operational sourcing, and a 50% reduction in task completion time.

Transport for NSW

Rob Halsall

Executive Director Procurement