Case Study: The Tile Shop achieves higher conversions and sales margins with SAP S/4HANA

The Tile Shop Helping Consumers Add Value and Enjoyment to Their Homes with Tile Solutions

The Tile Shop, a U.S. specialty retailer of tile and related materials, was looking to improve the customer experience, increase sales margins, and automate its sales and order processes. Its custom point-of-sale system was no longer supported, and the company needed better visibility across the supply chain and a more efficient way to support growth, using SAP S/4HANA and OMS+.

SAP, with DataXstream’s OMS+ on the SAP Cloud Platform, helped The Tile Shop modernize point-of-sale and order management in stores. The solution streamlined inventory updates and order processing, eliminated manual work, improved visibility, and reduced store closing effort; results included $4–8 million in incremental revenue, a 1–2% increase in customer conversions, a 3x increase in follow-up rate, and a 25%–35% reduction in POS training time.

The Tile Shop

Dan Brewster

VP of Operations