Case Study: Prestige Group streamlines sales and service with SAP Hybris Cloud for Customer

Streamlining Sales, Service, and Leasing Processes with SAP Hybris Solutions

Prestige Group, a major real estate developer in India, faced the challenge of managing its expanding business with disjointed, manual sales and service processes. To support its growth and improve customer engagement, the company sought to digitally transform its operations. Prestige Group chose to implement the SAP Hybris Cloud for Customer solution from vendor SAP to gain a unified view of customer data, automate sales-force activities, and streamline its lead management.

By deploying SAP's solution, the company automated and standardized its presales, sales, and service processes. This provided field staff with real-time access to project details and created a transparent lead-to-fulfillment process. The implementation by SAP resulted in measurable improvements, including a 5-10% increase in lead conversion, a 20% improvement in customer query resolution time, and a 15% boost in the productivity of relationship managers.

Prestige Group

Samit Chowdhury

Associate Vice President