Case Study: Spectrum Reach achieves streamlined invoicing and faster AR processing with SAP

Spectrum Reach Improving AR and Data Processing for a More Flexible and Seamless Customer Experience

Spectrum Reach, the advertising sales business of Charter Communications, needed a more seamless customer experience by consolidating more than 11 regional accounts receivable systems and improving its ability to process high volumes of media and transactional data for flexible billing. The company turned to SAP and M&S Consulting, using SAP Billing and Revenue Innovation Management along with SAP Convergent Mediation by DigitalRoute to modernize AR and billing operations.

SAP helped Spectrum Reach implement a single AR platform, unify invoicing into one invoice per customer, automate invoice delivery, and enable more customizable billing options. The results included faster media-data processing, improved scalability for future growth, a 25% reduction in payment application time, and a 10% efficiency gain in the billing process, while also helping Spectrum Reach become a Certified Digital Vendor and drive incremental revenue.

Spectrum Reach

John Osmanski

Vice President of Finance