Case Study: Infoways achieves 100% reliable critical communications with SAP Intelligent Notification 365

Sending Critical Messages with 100% Reliability Using SAP® Intelligent Notification 365

Infoways, an Australian IT consultancy specializing in critical communications for schools and emergency services, faced the challenge of providing a 100% reliable, secure, and fast notification system. Their previous email solution was unreliable and required manual intervention, which was inadequate for sending urgent alerts where seconds count. They turned to vendor SAP to implement the SAP Intelligent Notification 365 mobile service to address these issues.

SAP provided a solution that enabled Infoways to send thousands of two-way SMS and email communications in under a minute through a global network. Using SAP Intelligent Notification 365, Infoways tripled its customer base in just three months, handled over 550,000 messages during a crisis without failure, and helped school clients save up to 90% of the time previously spent on manual data entry, all while ensuring government compliance.

Infoways

Brent Welch

Director