Case Study: SCOTT Sports achieves streamlined operations and better customer experience with SAP Integration Suite

SCOTT Sports Helping Customers Discover a Universe of Sports with a Cloud-Based Integration Suite

SCOTT Sports, the international cycling and outdoor sports brand, was looking to modernize its IT landscape and automate B2B, B2C, and accounting processes across its global dealer network. It wanted to unify data from multiple systems into a single source of truth and improve sales and service experiences, using SAP Integration Suite and SAP Customer Experience solutions.

SAP implemented cloud-based integration to connect on-premise and cloud systems, SAP and third-party applications, and migrate artifacts from SAP BTP Neo to Cloud Foundry in eight weeks. As a result, SCOTT Sports integrated 100 business processes, created a real-time dashboard for better operational visibility, reduced IT maintenance requirements by 70%, and improved customer satisfaction through faster buying cycles, secure payments, and standardized processes.

Scott Sports

Luis Vazquez

SAP Consultant