Case Study: BLS AG reduces maintenance costs with SAP Customer Connection

Saving Thousands of Euros as a Team

BLS AG, a major Swiss travel and transportation company, faced challenges in enhancing its SAP Enterprise Asset Management (SAP EAM) system to meet new business requirements like mobile use. The company sought to avoid maintenance-intensive custom development and improve usability for its high number of occasional users.

To address this, SAP utilized its SAP Customer Connection program to collaborate directly with BLS AG. Through this partnership, they enhanced vital plant maintenance functions, integrating numerous features into the standard SAP solution. The results included savings of several thousand euros due to an improved ability to make significant changes to maintenance plans, higher user satisfaction, and less effort required for process optimization, allowing for more time to focus on innovation.

BLS AG

Ingo Teschke

IT Application Management