Case Study: Dangote achieves clearer end-to-end process monitoring with SAP Cloud ALM

SAP Cloud ALM is a game-changer for us. It helps us streamline our workflows, optimize our resources and deliver value faster

Dangote Industries Limited, a large diversified conglomerate in Nigeria, faced increasing complexity in monitoring and analyzing business process, integration, user, and application issues across multiple SAP systems. With a growing need for end-to-end visibility across its operations, Dangote turned to SAP Cloud ALM for operations, including business process and health monitoring.

SAP implemented SAP Cloud ALM to provide daily and weekly monitoring, real-time alerts, and centralized dashboards for technical and business processes. As a result, Dangote achieved 100% resolution of number range issues, uncovered 35,000+ open documents dating back to 2014 in its Foods system, and reduced an ABAP system issue resolution time to 0 hours, while improving visibility into process disruptions and exceptions.

Dangote

Amit Patel

Technical Lead