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Case Study: NTT DATA achieves global commission processing efficiency with SAP SuccessFactors Incentive Management
A SAP Case Study
Revolutionizing sales compensation management
NTT DATA, a global IT services leader, needed to replace a decentralized, manual approach to sales compensation administration that relied on multiple tools and spreadsheets, causing calculation errors, disputes, compliance risks, and low trust in payouts. SAP SuccessFactors Incentive Management was used to create a single, standardized platform for commission processing across more than 30 countries.
SAP implemented a centralized, automated commission management solution with validation controls, workflow-based enquiry handling, dashboards, and digitized target letter distribution. The result was consolidation from 12 platforms to 1, full auditability for 1,882 compensation plans, and a 0% commission calculation error rate, improving transparency, compliance, efficiency, and seller trust.
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