Case Study: Dubai Electricity and Water Authority (DEWA) achieves seamless B2B registration and better data quality with SAP S/4HANA

Revolutionizing B2B registration and unleashing seamless user journeys with SAP S/4HANA transformation

Dubai Electricity and Water Authority (DEWA), a government-owned utilities provider in Dubai, faced duplicate and inconsistent vendor and customer master data in SAP ECC, along with separate registration processes and limited visibility into the B2B registration lifecycle. Using SAP S/4HANA, DEWA needed a more intuitive, unified way to manage vendor onboarding, approvals, and master data quality across its large customer and supplier base.

SAP implemented a streamlined vendor and customer journey with fuzzy search-based duplicate checks, SAP Fiori/UI5 registration apps, enhanced approval workflows, and KPI reporting for real-time monitoring. As a result, SAP enabled over 2 million external users through online registration, improved data quality by 15%, and increased efficiency by 18% by moving from SAP GUI to SAP Fiori.

Dubai Electricity and Water Authority

HE Saeed Mohammed Al Tayer

Chief Executive Officer