Case Study: Pollmeier Massivholz achieves a 360-degree view of construction projects with SAP Hybris Sales Cloud

Pollmeier Massivholz: 360-Degree View of Long-Term Construction Projects with SAP Hybris Sales Cloud

Pollmeier Massivholz, a German hardwood production company, faced a new challenge when it expanded its business to supply timber for construction projects. This shift required their sales team to manage a rising number of long-term projects and a complex network of influencers like architects and engineers, necessitating a central overview that their previous structure lacked. To address this, they turned to vendor SAP and implemented the SAP Hybris Sales Cloud solution.

The solution from SAP provided a centralized platform to record all project details and customer interactions, creating a 360-degree view of each opportunity. This allowed employees to quickly access current data and complete project documentation from any location. The results included more coordinated sales follow-up, the ability to identify large sales potential that was previously missed, and a higher service quality as customer knowledge became available to every employee.

Pollmeier Massivholz

Doris Tegelkamp

Head of Sales and Marketing