Case Study: Diakonie Nord Nord Ost achieves faster, automated procurement with SAP

Pioneering automatic, standardized purchase-topay in the social sector

Diakonie Nord Nord Ost, one of Northern Germany’s largest diaconal organizations, needed a simpler, more automated procurement process to reduce manual work, improve compliance, and free staff in the social sector from time-consuming purchasing tasks. Working with SAP, the organization used SAP Ariba Snap Buying alongside SAP S/4HANA Cloud Public Edition to create a standardized, digital purchase-to-pay process.

SAP implemented an end-to-end, cloud-based procurement solution that improved user guidance, centralized supplier communication, and eliminated many manual steps and interfaces. The impact was significant: purchase requisition processing time fell by 64%, order times were cut by 70%, error rates dropped by 90%, and user adoption rose 16x in the first three months, helping Diakonie Nord Nord Ost achieve greater efficiency and compliance.

Diakonie Nord Nord Ost

Annabel Rickert

Head of Procurement