Case Study: PetSmart achieves greater visibility and efficiency with SAP SuccessFactors Incentive Management

PetSmart Enhanced Efficiency and Increased Visibility with SAP SuccessFactors Incentive Management

PetSmart, the Phoenix-based pet food and supplies retailer, needed a better way to manage complex incentive and compensation processes across its 56,000 employees. Legacy systems and spreadsheets were error-prone and lacked transparency, while manual work slowed managers and made it harder to deliver a strong incentive experience for store associates. PetSmart turned to SAP SuccessFactors Incentive Management to improve visibility and streamline payouts.

With SAP SuccessFactors Incentive Management and mobile access, SAP helped PetSmart give store employees real-time visibility into their payouts and bonus calculations through dashboards. The solution reduced manual effort, improved transparency, and enabled leaders to focus more on customers. PetSmart also achieved $1.5 million in savings through labor reallocation, while store, salon, and distribution center teams benefited from a simpler, more efficient process.

PetSmart

Samantha Boyer

Senior Manager Human Capital Solutions