SAP
1923 Case Studies
Case Study: Parfümerie Douglas achieves lightning-fast Black Friday support with SAP Customer Experience and SAP Services and Support
A SAP Case Study
Parfümerie Douglas Meeting customer demand with SAP Customer Experience solutions and lightning-fast support
Parfümerie Douglas, the German cosmetics retailer, needed reliable support for a critical sales period where every minute mattered, especially on Black Friday. The company used SAP Customer Experience (SAP CX) and SAP Services and Support to help keep its customer-facing operations running smoothly.
SAP provided rapid-response support from its team and database administrators for SAP CX solutions, helping Parfümerie Douglas manage peak-demand moments with confidence. The result was fast, dependable assistance during a crucial business day, underscored by the customer’s praise for SAP’s “lightning-fast response” and unwavering dedication.
Open case study document...
Parfümerie Douglas
Suhaim Mohamed
Head of Platform Foundation