Case Study: Dataport achieves optimized public sector processes with SAP Customer Connection

Optimizing Digital Innovationswith SAP Customer Connection

Dataport, a public sector IT service provider, faced the challenge of tailoring its SAP software to meet its specific requirements and to offer its customers enhanced functionality and a better user experience. They sought to collaborate directly with the vendor, SAP, to influence the development of its existing standard solution, SAP Public Sector Collection and Disbursement.

By participating in the SAP Customer Connection program, Dataport worked directly with SAP's product managers and developers. This close dialog allowed them to directly influence the solution's development, resulting in expanded analysis functions, increased usability, and accelerated processes. The collaboration provided Dataport with expanded knowledge and helped them gain additional trust from their customers.

Dataport

Thomas Bandurski

SAP Consultant