Case Study: Mountain Equipment Co-op optimizes e-commerce performance with SAP Application Management Services and SAP Hybris Solutions

Optimizing an E-Commerce Platform with SAP Application Management Services

Mountain Equipment Co-op (MEC), a Canadian outdoor gear and clothing retailer, was seeking to optimize its e-commerce platform. The company needed to develop a cost-effective offshore support model, operate a 24x7 service desk using SAP software, and ensure round-the-clock coverage for its critical applications.

SAP implemented its application management services and SAP Hybris solutions for MEC. This provided tailored support, on-site monitoring, and access to certified resources, resulting in a scalable production system and improved incident response times. The vendor's solution ensured the e-commerce platform ran optimally and supported a seamless upgrade.

Mountain Equipment Co-op

Erik Garrett

Director, IT E-Commerce Development