Case Study: Newtec builds a more service-minded organization with SAP SuccessFactors

Newtec: Introducing a Service-Minded Mentality with SAP SuccessFactors Solutions

Newtec, a high-tech company specializing in satellite communication technology, faced the challenge of expanding its service portfolio and becoming a more customer-centric organization. To support this growth, it needed a better way to manage employee and customer training and to align employee objectives with company strategy. The company turned to vendor SAP and implemented its SAP SuccessFactors solutions to address this need.

SAP provided a cloud-based solution using its SAP SuccessFactors Learning and SAP SuccessFactors Performance & Goals applications. This created a unified learning system for both employees and customers and connected staff objectives to strategic priorities. The results included a 20% faster management of learning and certifications, performance appraisals that were 30% quicker, and higher productivity using the same amount of resources.

Newtec

Eric Dierinck

IT Director