Case Study: NamWater achieves streamlined performance management with SAP SuccessFactors

NamWater Cultivating a Performance Culture to Support Employee Development and Growth

NamWater, Namibia’s water utility, needed a better way to manage employee performance because appraisals and reviews were handled through manual processes and spreadsheets, making them time consuming, inconsistent, and hard to audit. To support a stronger performance culture and align individual goals with departmental and organizational objectives, NamWater turned to SAP and the SAP SuccessFactors Performance & Goals solution, with support from SAP Services and Support.

SAP digitalized NamWater’s performance management process, streamlined goal setting and reviews, and automated reporting to improve decision-making and manager coaching. The results included eliminating 100% of manual data aggregation tasks, providing 24x7 access to reporting data, and enabling multiple performance processes to run at once, establishing a modern foundation for broader HR transformation with SAP.

NamWater

Tonata Uwanga

Head of Business Systems Administration – ICT