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Case Study: Merck achieves operational efficiency and better customer service with SAP Business Network
A SAP Case Study
Merck on the value of SAP Business Network
Merck, a life science company with 63,000 employees, needed to improve customer satisfaction by making product selection faster and more efficient for production and research buyers. Using SAP Business Network and a punchout catalog, Merck sought to provide accurate live pricing and lead times while supporting a smoother order-to-cash process.
SAP implemented SAP Business Network and the punchout catalog to connect suppliers and buyers with real-time product information. The result was better operational efficiency, improved customer support, and a more professional buying experience, with live pricing and lead times helping customers choose products more effectively.
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Merck
Henry Fu
Commercial Enablement Manager