Case Study: Handtmann achieves better customer service and faster information access with SAP Hybris Cloud for Sales

Knowing Exactly What Customers Need, Thanks to SAP Hybris Cloud for Sales

The Handtmann Group, a German manufacturer of automotive and industrial machinery, faced the challenge of inefficient, paper-based workflows and a need to improve customer service quality. To pave the way for end-to-end customer relationship management, they turned to vendor SAP and implemented the SAP Hybris Cloud for Sales solution.

SAP's solution provided Handtmann with a holistic view of over 3,250 customers, replacing manual searches with instant access to data on any mobile device. This implementation resulted in faster information retrieval, a better quality of service, and a more empathetic customer approach, equipping employees to meet the demands of a competitive market.

Handtmann

Andreas Rüpschl

Head of IT