Case Study: LAPP boosts supply chain transparency and customer satisfaction with SAP Business Network and SAP S/4HANA

Keeping industries moving by delivering certainty in an unpredictable world with enhanced supply chain visibility

Lapp, a supplier to manufacturing companies with tight production schedules, needed greater supply chain transparency and efficiency so it could provide more reliable delivery dates and reduce disruptions for customers. The company turned to SAP Business Network and SAP S/4HANA to improve collaboration with suppliers and carriers.

With SAP, Lapp automated purchase order confirmations, updated delivery dates directly in its ERP system, and gave teams instant alerts when dates changed. The results were strong: over 90% of purchase orders are now confirmed automatically, buyer productivity has increased by more than 30%, and SAP BTP apps have delivered 10% time savings for customer service and logistics teams.

Lapp

Cheng Mong Lim

Regional Head of IT for APAC