Case Study: izzi telecom achieves transparent, efficient commission payments with SAP Commissions

izzi telecom Bringing Telecommunications Services Within Reach Throughout Mexico

izzi Telecom, a leading telecommunications provider in Mexico, wanted to improve how it managed variable pay and commissions for its sales force. Using Microsoft Excel had led to manual errors, over- and underpayments, and limited transparency, which hurt employee trust and even contributed to resignations. The company needed a faster, more visible, and more flexible way to handle compensation as market conditions changed.

SAP implemented SAP Commissions, integrated with SAP SuccessFactors and SAP HANA, to create a unified commission-calculation process. The result was a major improvement in accuracy and visibility: commission calculations dropped from more than five days to one day, staff turnover was reduced, and sales force retention increased by 40%. SAP also helped izzi Telecom boost flexibility, employee satisfaction, and productivity while reducing payment-related queries.

izzi Telecom

Jesus Lopez Diaz

Variable Compensation Subdirector