Case Study: IPKO achieves faster product launches and lower operating costs with SAP Hybris Billing

IPKO: Achieving a Customer-Centric Transformation with SAP Hybris Billing

IPKO Telecommunications, a provider of mobile, internet, and TV services in Kosovo, faced challenges supporting its growth due to inflexible billing systems. They needed the ability to invoice across a complex customer hierarchy and create a single bill from multiple systems to manage their expanding range of products and postpaid customer base. To address this, IPKO turned to the SAP Hybris Billing solution.

By implementing SAP's solution, IPKO merged its billing and charging processes onto a single, flexible platform. This allowed them to dramatically accelerate their time to market; the most complex new products could now be released in just 5 to 10 days. The results included greater agility, lower operational costs, and higher customer satisfaction, with the company launching 9 new products and creating approximately 50 new packages within the first year.

IPKO

Darija Brkic

Chief Marketing Officer