Case Study: Independence Blue Cross improves agent lifecycle management with SAP Agent Performance Management

Independence Blue Cross Optimizing Agent Lifecycle Management with SAP

Independence Blue Cross, a health insurance company, faced challenges with inefficient agent credential verification and onboarding, which delayed their time to market. To address this, they chose SAP Agent Performance Management from vendor SAP to create a better process for managing agent credentials and compliance.

By implementing the SAP solution, the company achieved a 95% improvement in audit accuracy and a 30% reduction in agent inquiries, driving greater productivity. The solution from SAP also enabled fully automated commission payments and allowed the customer to manage multiple business lines on a single platform.

Independence Blue Cross

Edward Zebrowski

Manager, Broker Commissions & Ops Analytics