Case Study: IBsolution achieves lower costs and a 360-degree customer view with SAP Hybris Sales Cloud

IBsolution GmbH: More Benefits at Lower Costs with SAP Hybris Sales Cloud

IBsolution GmbH, an IT service provider and SAP consultancy, sought to maintain its high customer recommendation rate by improving its customer relationship management. The challenge was to integrate a modern CRM solution seamlessly into its existing IT infrastructure to consolidate disparate customer information and enable more efficient sales and marketing processes. To address this, they turned to vendor SAP and implemented the SAP Hybris Cloud for Customer solution.

The solution from SAP provided a unified 360-degree view of customer data, accessible even on mobile devices with poor connectivity, and integrated with their ERP system and social networks. This eliminated the need to switch between systems and streamlined the creation of campaigns. The results were significant, including a 50% reduction in license costs and a rapid implementation time of just five weeks. The intuitive system required only four hours of user training, and the company benefited from faster reporting and more targeted, efficient sales and marketing planning.

IBsolution

Loren Heilig

Managing Director