Case Study: Crocs achieves better SAP SuccessFactors performance with SAP Preferred Success

Hurdling Complex Performance Optimization Issues with SAP Preferred Success

Crocs, a global shoe manufacturer and retailer, sought to optimize the performance of its newly implemented SAP SuccessFactors Employee Central and Onboarding solutions. The company needed to maintain the high level of system performance its employees expected, resolve suboptimal performance issues, and eliminate the need for manual data verification and processing during this expansion of its HR technology landscape.

SAP implemented its SAP Preferred Success service to address these challenges. The solution provided continuous quality checks, proactive success checks, and access to subject-matter experts, which fostered strong communication among all stakeholders and sped up issue resolution. As a result, SAP successfully tuned the solutions for better response times, led the project to a successful on-time delivery, and transferred knowledge to Crocs that enables them to maintain optimized performance without additional help.

Crocs

Ben Morrison

Director of HR Systems and Business Process