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Case Study: Wanhua Chemical achieves faster issue resolution with SAP Expert Chat
A SAP Case Study
How Wanhua Chemical Group uses the Expert Chat service to help make the most of its SAP solutions
Wanhua Chemical Group Co. Ltd., a large chemicals company in Yantai, China, needed fast, reliable technical help to resolve an issue affecting its operations. The company turned to SAP for support, using SAP Enterprise Support services including Expert Chat to work through the challenge with SAP’s Technical Support team.
SAP resolved the issue through prompt response, screen-sharing sessions, and Expert Chat collaboration, helping Wanhua Chemical identify a precise solution quickly. The result was effective problem resolution and a stronger long-term relationship built on trust, as noted by the customer’s positive feedback to SAP.
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Wanhua Chemical
Wei Cui
Senior Basis Engineer