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Case Study: Kosmocar achieves a consistent digital customer journey with SAP and OneDealer Digital Sales Workplace
A SAP Case Study
How to Digitally Transform the Sales Process to Achieve a Consistent Customer Journey
Kosmocar S.A., the official importer and distributor of Volkswagen, Audi, and Skoda automobiles in Greece, faced challenges in digitally transforming its sales process to achieve a consistent customer journey across its dealership network. To address evolving digital demands and support business workflows, the company turned to vendor SAP and its partner's solution, the OneDealer Digital Sales Workplace platform, which leverages SAP HANA.
The solution implemented by SAP and OneDealer provided a modern infrastructure with real-time integration to Kosmocar's central CRM and back-office systems. This enabled a fully automated, bi-directional flow of lead information and delivered a consistent customer experience. The results included increased lead conversion, reduced employee workloads, and complete transparency into the sales process.
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Kosmocar
Leonidas Florakis
IT Director