SAP
1923 Case Studies
Case Study: MG Motor achieves reliable support and faster issue resolution with SAP Enterprise Support services
A SAP Case Study
How the Technical Support team has made a difference in MG Motor's experience
MG Motor India, an automotive manufacturer based in Gurugram with more than 2,000 employees, worked with SAP to support its operations through SAP Enterprise Support services. The company needed reliable technical assistance to quickly resolve issues and maintain a strong customer experience across its business.
SAP’s support experts for industries, customer experience, and the SAP Sales and Service Cloud application provided fast, efficient help and close partnership throughout the engagement. As a result, MG Motor reported quicker issue resolution, greater reliability, and a noticeably better support experience, helping its IT team operate more confidently.
Open case study document...
MG Motor
Sudhir Kataria
Head of Information Technology