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Case Study: TE Connectivity achieves a positive global track and trace experience with SAP Enterprise Support
A SAP Case Study
How the team from SAP Enterprise Support was instrumental in resolving global track and trace bugs and defects
TE Connectivity, a Bengaluru-based high-tech and consumer products company with more than 10,000 employees, needed help resolving initial bugs and defects in its global track and trace initiative. The company worked with SAP Enterprise Support to improve the experience and meet service-level agreements.
SAP Enterprise Support provided proactive, dedicated support, including coordination with third parties, to fix the global track and trace issues. As a result, TE Connectivity reported a significantly improved global track and trace experience, with SAP credited for helping maintain strong SLA performance and resolving early defects.
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TE Connectivity
Chiraag Dinesh Kaidabettu
ERP Analyst and Project Manager of Global Track and Trace