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Case Study: State of Illinois resolves SAP HANA DBServices SQL port issues with SAP Enterprise Support
A SAP Case Study
How the State of Illinois received help from SAP Enterprise Support to resolve a priority SQL port issue
The State of Illinois, a government organization serving state residents, faced a priority issue with SQL ports in its SAP HANA DBServices database. It relied on SAP Enterprise Support offerings and needed expert help to validate its port-changing commands and restore normal operations.
SAP’s Technical Support team worked with the State of Illinois to troubleshoot the problem, confirmed the commands were correct, and helped resolve the issue quickly. The result was successful resolution of the SQL port issue, with the customer praising SAP for its professionalism, customer service, and technical expertise.
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State of Illinois
Carole Jarman
Senior Manager, SAP Service Delivery