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Case Study: BT achieves improved monitoring and productivity with SAP Cloud ALM
A SAP Case Study
How the SAP Cloud ALM solution not only secures BT's system’s health but also provides critical insights into integration and exception monitoring
BT (India) Private Limited, a major telecommunications company in India, needed better visibility and control over its SAP landscape to improve system health, integration monitoring, and exception handling across daily operations. It worked with SAP and used SAP Cloud ALM, part of SAP Services and Support, to address these challenges.
SAP implemented SAP Cloud ALM to connect BT’s SAP solutions and strengthen proactive monitoring. The solution improved turnaround time and productivity, while Microsoft Teams notifications and ServiceNow integration enhanced alerting and operational response.
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BT
Sudhir Jadhwani
Senior Engineering Manager, Integrations