Case Study: The Nippon Foundation improves Ukrainian evacuee support with SAP Experience Management solutions

How The Nippon Foundation enables the right level of support and the smooth integration of Ukrainian evacuees into Japanese society by gaining deep insights into their individual needs

The Nippon Foundation needed a faster, more effective way to support Ukrainian evacuees arriving in Japan, while replacing manual processes and siloed data with better insight into individual needs. It turned to SAP, using SAP and Qualtrics experience management solutions to create a single source of truth for evacuee support across teams and partner organizations.

SAP helped The Nippon Foundation launch the “Ukrainian Evacuees Support Platform,” a QR-code-based, multilingual application with centralized dashboards, continuous surveys, and collaboration features for NPOs and local governments. The solution delivered real-time insights into evacuee situations, improved psychological and priority-case assessment, and saved 4 weeks versus manual survey processing; it was delivered in 1 month and has collected more than 800 survey responses on average.

The Nippon Foundation

Kana Saji

Team leader, Social Innovation Promotion Team and Ukrainian Refugees Support Office