SAP
1923 Case Studies
Case Study: Weisiger Group achieves faster issue resolution and less downtime with SAP Enterprise Support
A SAP Case Study
How the customer success manager from SAP Enterprise Support promptly brought teams from SAP and Weisiger Group together to resolve things quickly
Weisiger Group, a Charlotte-based industrial manufacturing company with more than 2,000 employees, needed faster support for an issue involving SAP Business Technology Platform. The customer wanted a quicker way to resolve problems than standard ticket chat, with less downtime and a smoother support experience.
SAP Enterprise Support brought both teams together on a real-time call to discuss the issue and move quickly toward a resolution. According to Weisiger Group, this improved communication helped resolve matters faster, reducing downtime and improving overall support responsiveness.
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Weisiger Group
Bob Tucker
Manager, Enterprise Applications