Case Study: cablex achieves more efficient customer field service operations with SAP

How telecommunications company Swisscom is increasing efficiency across its field service operations with a single tool for real-time visibility and insights

Cablex, the Swisscom subsidiary responsible for customer field service operations, needed to replace legacy software and unify its service processes after transferring 1,200 employees into a single on-site support team. The goal was to simplify and automate field service management while integrating it with a future-ready ERP environment. SAP provided the technology and expertise through SAP S/4HANA and SAP Field Service Management.

SAP implemented an integrated solution that connected SAP Field Service Management with SAP S/4HANA, supported by SAP Customer Experience Services and implementation partners. This gave cablex a modern, single tool for field service operations, improved efficiency and productivity, closed knowledge gaps around new functionality and APIs, and created an architecture for future digital transformation. The change empowered 2,500 field service technicians with one unified system.

Cablex

Sascha Spasovski

Chief Information Officer